Effective Date: 11/10/2024
At Lead Commandos, we are committed to delivering high-quality digital marketing, web design, and web development services that meet and exceed your expectations. This Refund Policy outlines the terms under which refunds may be granted.
1. General Refund Policy
Due to the nature of our customized services, all sales are generally final. However, we understand that situations may arise where a refund request is necessary. Refunds are provided under specific conditions, detailed below.
2. Eligibility for Refunds
Refunds may be granted at the sole discretion of Lead Commandos, based on the following scenarios:
- Service Not Delivered: If you have paid for a service that was not initiated or delivered within the agreed timeframe, you may be eligible for a full refund.
- Project Cancellation: If you decide to cancel a project before any significant work has commenced, a partial refund may be considered, minus administrative fees or setup costs incurred by Lead Commandos.
- Dissatisfaction with Services: If you are not satisfied with our services, we encourage you to reach out to us at customercare@leadcommandos.com. Our team will work with you to address the issues. In cases where the problem cannot be resolved, partial refunds may be considered.
3. Non-Refundable Situations
Refunds are not available in the following cases:
- Completed Services: Once a service has been fully completed and delivered according to the terms of your agreement, no refunds will be issued.
- Change of Mind: Refunds will not be granted due to a change in business needs, project scope, or after project completion and acceptance.
- Delayed Responses: Refunds are not available if delays are caused by the client’s lack of response, delay in providing necessary information, or failure to approve stages of the project on time.
4. Refund Process
To request a refund, please contact us at customercare@leadcommandos.com with the following information:
- Your name and contact information
- The reason for the refund request
- Relevant project details, including the timeline and any supporting documentation
Our team will review your request and respond within 5-7 business days with a decision. If a refund is approved, the payment will be processed back to your original payment method within 10-15 business days.
5. Contact Information
For questions regarding this Refund Policy or any other inquiries, please reach out to us:
Lead Commandos
Address: 4283 Express Lane Suite 2425-796, Sarasota, FL 34249
Phone: +1 307 2886455
Email: customercare@leadcommandos.com
Our Commitment to Customer Satisfaction
While our refund policy is designed to be fair and transparent, our primary goal is to ensure your satisfaction with Lead Commandos. If you experience any issues, please don’t hesitate to reach out so we can work together to find a solution.
